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Frequently Asked Questions

	Why don't you have an 800 telephone number? We have chosen to keep our overhead cost low by not paying the high cost for 800 number service.  By doing this it helps us keep our prices low.  In fact, our preferred method of communication is via email.  We believe that this policy is beneficial for our customers.  Customers who want the best products at the lowest price. End.
	How can I talk to a customer service representative without paying for a long distance phone call? You can email us with your phone number and we will call you as soon as possible.  During business hours we monitor email as it is received in order to answer all of your questions in a timely manner.  If your email requests that we call you, we will.  You can also use our contact form if you do not have an email account.  Simply type in your request and we will respond. End.
	Does the length of your bulbs, shown on your web site, include the screw-in base? Yes.  All of the length measurements on our web site include the screw in base. End.
	I need a 3-Way Light Bulb.  Do you have any 3-Way Energy Saving CFLs? Yes.  Please click here for details. End.
	Do you have any dimmable CFLs? Yes!  Please click here for details. End.
	Do your dimmable CFLs work with incandescent timers and photocells? Yes.  While we have not tested all models of timers and photocells, our dimmable CFLs have worked in every one we have tried.  Customers whom have purchased our dimmable CFLs for these applications have all been satisfied.  If we find a model which does NOT work, we will let you know.
	Do you carry any reflector, flood type,  CFLs which are dimmable? Yes.  We carry a 15-Watt Dimmable R30 Reflector CFL.  Click here for details.
	What color temperature is the light output from your lightbulbs? Most of our lamps emit Soft White Light, or 2700°K (degrees Kelvin).  We also have Cool White lamps which emit light at 4100°K and Daylight Lamps which emit light from 5000K up to 6500K.  Refer to our specifications page for complete details on all of our CFL's.  You can also review our information page regarding color temperature. End.
	What are Kelvin's and CRI?  The color of light is determined by its wavelength. The two ratings that are commonly used to describe the color properties of lamps are color temperature and color rendition (CRI). Color temperature is the color appearance of the light produced by a lamp and the color appearance of the lamp itself. It is measured on a Kelvin scale (K). A lamp with a low color temperature will have a "warm" appearance (red, orange, or yellow). Conversely, a lamp with a high color temperature will have a "cool" appearance (blue or blue-white). Color rendition is a measure of how the lamp influences the color appearance of the objects that are being illuminated. It represents the ability of a lamp to render color accurately and to show color shade variations more clearly. High color rendition allows us to see objects, as we would expect them to appear under natural sunlight. Color rendition is measured via a complex process on the Color Rendition Index scale ranging in value from 0 to 100.  Click here for more information on Color Temperature and CRI. End.
	What is the difference between Soft White and Cool White? A lamp with a low color temperature will have a "warm" appearance (red, orange, or yellow).  Conversely, a lamp with a high color temperature will have a "cool" appearance (blue or blue-white).  Soft White lamps have a lower color temperature, 2700 degrees Kelvin, then Cool White lamps that have a color temperature of 4100 degrees Kelvin.   End
	Are your compact fluorescent light bulbs instant on and flicker free? Yes.  Most of our light bulbs are flicker free with no hum.  Our bulbs last a long time and save you money.  Our bulbs which are not instant on will actually save you more money since they will last longer. All of our compact fluorescent light bulbs are built using the latest technology and come with a guarantee.  Refer to our specifications page for complete details on all of our CFL's. Some of their other features include: -          Can be used base up or down. -          High quality top grade phosphors provide uniform light. -          Air vents prevent heat build up within the unit. -          U.V. stabilized plastic housing. -          Highest quality electrical components designed for long life. -          Nickel plated brass base resists corrosion, eliminating base to socket sticking -          Energy Star qualified. End
	Are your Energy Saving Lightbulbs UL listed? Yes.  All of our CFL's are UL listed. End.
	Can you ship to Guam U.S.A. (U.S. Territory)? Yes.  We use USPS Priority Mail to ship to U.S. Territories and states outside the continental U.S. End.
	I have a halogen torchiere. Can anything but a long 300 or 500 watt halogen bulb be used in it? While we have heard of some cases where a special fluorescent light bulb was developed and distributed to replace certain types of halogen light bulbs, they are not readily available.  Unfortunately, the expense of the bulb, with the special connectors, tends to obsolete the fixture itself (i.e. it is cheaper to buy a new style torchiere that accepts standard socket compact fluorescent light bulbs then it is to purchase the specialized CFL you would need. End.
	Is there a compact fluorescent bulb on the market which can be used in a standard timer, photocell, or dimming circuit? Yes, and we have them.  While it is true that most CFLs will not work in timers, photocell sensor or dimming circuits, our dimmable CFLs have proven very versatile in this respect.  We have current customers using our dimmable bulbs in a variety of timers, photocell, and dimming circuits with no problems.  You can view our dimmable CFLs here: http://www.nolico.com/saveenergy/dimmable_lamps.htm. End.
	Do You carry any CFLs which can be used outdoors? Yes!  Our GL23W/ELPAR38 can be used outdoors, even in wet applications.  The nominal operating temperature for most of our compact fluorescents is from –4F to 122F, some have a range from –8F to 120F.  Any of our CFLs can be used outdoors so long as they don’t get wet.  The exception is the GL23W/ELPAR38 which is designed to operate under wet, rainy, conditions. End.
	Do Fluorescent bulbs last longer if you leave them on all the time or is it better to turn them off when not in use? It is true that any fluorescent bulb will last longer and use less energy per hour of use if they are left on.  However, it is not necessarily better to leave them on all the time.  All fluorescent ballasts use a pre-heat mechanism which is activated when the bulb is turned on.  This is why fluorescent lighting may take a split second to illuminate and then a few more seconds to come to full brightness.  This pre-heat mechanism is often the first part to fail when a fluorescent ballast "burns out".  Also, the start up cycle uses more energy then the steady state when the bulb is illuminated.  These factors indicate that it is better to leave the light on.  On the other hand, if the light is not going to be used in the next 10 minutes or so, the energy saved along with wear on other components of the bulb as the light is illuminated would dictate that the light be turned off until it is needed again.  Therefore, we would recommend that fluorescent lighting be left on in high traffic areas/times and only turned on when need in low traffic areas such as a closet.  For example, if you take two identical fluorescent light bulbs and leave one on all the time and only use the other one 3 to 4 hours per day, the one that is left on continuously will last for approximately 10000 hours, or 15 months (1-1/4 years) while the one that is only turned on for 3-4 hours per day will burn out after about 8000 hours of use.  However, this 8000 hours is spread out over 5 to 7 years.  So, while the bulb that was left on all the time actually provided more hours of illumination, the one that is used sparingly lasted longer in terms of the calendar. End.
	What does "PL" stand for? PL actually stands for "Philips Lamp". This is due to the fact that the company, Philips, first came out with this type of bulb. Many other companies, including ourselves, offer PL-Type lamps that are not made by Philips. However, the name is persistent: PL-Type. End.
	I have some fixtures that are rated for a 60 watt bulb max. Can I use a compact fluorescent that gives more light than 60 watt bulb? For example, can I use  a compact fluorescent that is equivalent to a 100 watt bulb?   Yes!  If you fixture is rated for a maximum of 60 watts, then you can use a bulb that is less then or equal to 60 watts.  Since a CFL which replaces a 100 watt incandescent usually uses between 23 and 25 watts, you are well below the 60 watt maximum. End.
	How do I figure out how much money I save by using CFLs instead of regular incandescent light bulbs or Halogen bulbs? Halogen bulbs can use up to 300-Watts of energy.  Some larger bulbs such as one of our 23-Watt BR40 Reflector CFLs use only 23-Watts of energy.  You can view our 23-Watt BR40 by clicking here: http://www.nolico.com/saveenergy/23_watt_r40_reflector.htm Therefore, you can determine how much energy a light bulb uses by referring to its wattage (not its physical size).  The most common type of incandescent bulb is called an A-Type.  The most common wattage of standard household A-Type bulbs is 60-Watts. Light bulbs are also rated using other parameters including brightness (luminosity, measured in Lumens), color temperature (degrees Kelvin) and Color Rendition (CRI).  These parameters however, are not a measure of energy use.  These measure the actual light output. For example, if you compare one of our 13-Watt Energy Saving Swirl CFLs to a Standard 60-Watt A-Type Incandescent you will find that the both output light at a luminosity of approximately 900 Lumens, they both have a color temperature of approximately 2700K and a CRI of approx 82 (maximum CRI for any light bulb is 100).  However, our 13-Watt bulb uses 78% less energy then the standard 60-Watt Incandescent.  You might also note that our energy saving bulb will last 10 times longer then the incandescent, which is another cost saving benefit. You can compare our 13-Watt bulb to the 60-Watt equivalent by clicking here: http://www.nolico.com/saveenergy/compare_a_bpesl13t.htm Electric utilities measure the amount of electricity used based on kilowatt-hours.  A kilowatt is 1000 watts.  If you are charged $0.12 per kilowatt-hour, a 1000-watt appliance will cost $0.12 to run for 1 hour.  You can use the following formula to compute your savings when you replace bulbs with CFLs: (((Wattage Replaced) – (CFL Wattage)) * (CFL Life Hours / 1000)) * (Charge per kilowatt hour) For example, if you replace one 75 Watt Incandescent with one of our 10,000 hour 20-Watt Swirl Shaped CFLs: ((75 – 20) * (10000 / 1000)) * 0.12 = (55 * 10) * 0.12 = 550 * 0.12 = $66.00 savings over the life of the CFL assuming a $0.12 per kilowatt electricity cost. We hope that this formula helps in your calculations.  You can adapt the formula to help determine how much you will save on a monthly basis: (((Wattage Replaced) – (CFL Wattage)) * (((Hours Used Per Day * Number of bulbs replaced * Number of Days in the Month) / 1000)) * (Charge per kilowatt hour)) For example, lets say that you are replacing 48 75-Watt Incandescent bulbs with 48 20-Watt CFLs.  Further let us assume that these bulbs will be used for an average of 5 hours per day each.  We can compute your savings as follows: (( 75 – 20 ) * ((( 5 * 48 * 31 ) / 1000 )) * 0.12 ) = ( 55 * ( 7440 / 1000 ) * 0.12 = ( 55 * 7.44) * 0.12 = 409.2 * 0.12 = $49.10 savings per month! End.

Customer Comments

	Dan Cocozza Thank you very much for your great service! I will be a loyal customer. Dan Cocozza Houston, TX End.
	Kim Day Thanks for answering my question so thoroughly.  I actually ordered  the bug lights from you and they did fit perfectly. Thanks so much.  I am happy with your product and the customer service. --Kim End.
	Kim Day Thanks for answering my question so thoroughly.  I actually ordered  the bug lights from you and they did fit perfectly. Thanks so much.  I am happy with your product and the customer service. --Kim End.
	Holiday Bugge I stumbled across your site by accident, and was pleasantly surprised, Your site was very easy to navigate, shop & order from. I received a confirmation email almost immediately, followed by another email with the Fed-Ex tracking number. That was some great service! I have already recommended your site to several of my friends. :) .... Thank-you again for your fantastic site, and your expedient service. :) Sincerely; Ms. H. Bugge .... Thank-you for the expedient reply, once again, your company has shown exemplary customer care and quality of service.   :)  Holiday Bugge Campus Technology Specialist End.
	Holiday Bugge I stumbled across your site by accident, and was pleasantly surprised, Your site was very easy to navigate, shop & order from. I received a confirmation email almost immediately, followed by another email with the Fed-Ex tracking number. That was some great service! I have already recommended your site to several of my friends. :) .... Thank-you again for your fantastic site, and your expedient service. :) Sincerely; Ms. H. Bugge .... Thank-you for the expedient reply, once again, your company has shown exemplary customer care and quality of service.   :)  Holiday Bugge Campus Technology Specialist End.
	Charlotte in California Dear Nolico, The shipment of 12 7X bulbs arrived today. I was so pleased with the way the bulbs were packed. Everything was packed in sturdy cardboard, not flimsy like most light bulb packaging. The added bonus, we have 140 watts worth of light for only 28 watts. We were impressed with the fast delivery. The rooms we use the most we can now light up with 28 watts. Am I excited? You better believe it! Thank you for being a quality company. Sincerely, Charlotte Allison P.S. It was a pleasure throwing out the old light bulbs. They were half dead anyway. ...actually it was 160 watts worth of standard 40 watt bulbs. I replaced the fan lights with 4 7X bulbs. (That is 4 bulbs at 40 watts each replaced with 4 (four) 7 watt bulbs. I am saving 132 watts with each ceiling fan. When I change the ceiling fan bulbs in the family room, I will be saving another 132 watts. I am having a good time with this! End.
	Linda in Maine These night lights are wonderful. I'm so glad that I ordered them from you folks. I would highly recommend them to everyone who is in need of a little light, to assist themselves or guests. I just had to let you know what I thought. Thank you so much, Linda in Maine End.
	James Weir Hey People (Gals and Guys) Thanks a bunch. This is what customer service is really all about. You can print this as a testimonial on your service. James End.
	Ardella Eagle, Jersey City, NJ I received my other order a little while ago. I got about 30 or 40 bulbs. Much to my surprise these bulbs @ 13W are brighter than the 60W's that I was using. I was quite pleased with that. Further, I had them installed for only a short period of time (non complete utility cycle) and noticed that my bill had already begun to drop. End.
	Chris Valleroy, Perryville, MO I have ordered from many on-line stores and your service from start to finish is by far the best I have come across. The gentleman that took my order was very polite, knowledgeable, and a from the start I could tell he was there to help me with my order in any way he could. He followed up with shipping confirmations and contact information. My ordered arrived just as we had discussed. The order was correct and perfectly packaged. All I can say is keep up the good work as your company is setting the standard for on-line sales and service. Thanks! I will be placing another order soon. I shared my light bulbs with some other DC powered cabin owners and now they are believers too.  Your Marine bulbs are brighter than a 60 watt DC incandescent and use close to 5 times less amps according to my math and that's not counting the extended lifetime.  Thanks again. Chris End.
	Aaron Zschau, Waltham, MA Thank you, your company continues to have some of the best customer support I have experienced. Whenever I need energy saving bulbs, you're the first place I'll look and will definitely recommend you to any of my friends. Aaron Zschau End.
	Anthony LaMura, Yonkers, NY ATTN SHIPPING TEAM: THANKS FOR THE GREAT SERVICE End.
	Charles Hoft, Terrytown, LA Thank you very much. I am very pleased and IMPRESSED with your company. Most other companies care about the money and that's it. Thanks again. I will have more business with your company. End.
	Duane Lagle, FL Thanks, You have a great website and I hope you continue to look for and offer innovative energy saving fluorescent lighting products. As they begin to take on the existing characteristics of incandescent bulbs, I believe there will be more people like myself who will seek out value-priced, innovated product such as the ones you offer. Thanks, Duane Lagle End.
	Rebecca L. Harris, Weare, NH Our library is in a beautiful old brick house from the federal period.  Back in the sixties, light fixtures were installed in the back rooms where the stacks are, and these light fixtures were fitted with 300W incandescent silvered bulbs that were meant to reflect off the ceiling.  Of course, these were cheap to run in the sixties, but recently the town government, which pays the electric bill, has asked the library to keep these lights off unless there is someone actually in the room.  This means that our library patrons no longer browse the stacks as a rule, but pick books from the new bestsellers on display in the front room.  All of those wonderful books were being neglected because no one wanted to ask for the lights to be turned on.  But now, with the 40W quad bulbs you have provided, we can leave the lights on whenever the library is open, and it is amazing how many patrons are wandering back there and picking up older books that are new to them.  Thank you for helping to give these books a new lease on life. End.
	Robert G. Chimel, PA Just for the record, we are VERY VERY VERY pleased with the Noli light bulbs and especially the staff at Noli. We are saving a lot of money by switching to these bulbs and the company is fantastic on replacement of any that wear out before the year is up.  That is  a guarantee you can take to the bank. Bob. End.
	Blake C. House Vice President of Member Services Sawnee Electric Membership Corporation Cumming, Georgia I just wanted to say that this was my first time doing business with Noli, but it will not be my last.  I searched on the web for dimmable CFL's and finally ended up on your site.  It was fast , easy, and I just got my order and everything is perfect.  I am sometimes hesitant to order over the net, but this experience was flawless. Thanks, Blake C. House End.
	Gerald Collatz , NC Thank you very much! It is this type of service that makes our country great. best regards Gerald Collatz End.
	Susan Riley, Downers Grove, IL Hi Noli folks, I just wanted to let you know that we really like the lightbulbs that were suggested. I also very much appreciate all of the help given by e-mail and by telephone. We'll order again. Thanks. Susan Riley ------------------- I especially appreciated the brief education I received in lumens and how the bulbs work, the color and intensity of the light compared to incandescent bulbs. Thanks again. Susan Riley End
	Simon, New York WOW!!! What a response and a fast one !!! could probably never get it from local retailer. Thanks a Million Simon End
	Caralee Woods, Fort Worth, TX You guys are great! I have you bookmarked as "Motherlode of CFL," significant because we are planning to build an all-solar home in the near future. So your website will be a regular with us at that time, and now that I see how fabulous the service is, that's even more significant!
	Jeannette Baker, Trinidad, CO Thank you for helping me save money Dear Staff: I want to let everyone know how happy I am with your Compact Fluorescent light bulbs! I have been all over the internet, pricing bulbs and your prices are the best! I am also very happy with the bulbs. I have been changing my house over whenever I have extra money and I love the light the bulbs give and the savings on my electric bill! Thanks for the great light and the wonderful service that you provide to your customers. A very Happy Customer, Jeannette R. Baker End.
	Robert G. Chimel, Clarks Summit, PA Hi, Just wanted to let you know that the packages arrived safely and all the lights have been installed. One light turned out to be defective, but that was the only bad news. The light, while whiter than the incandescent flood lights, is actually a better color for our establishment and we were able to eliminate four lights because of the brightness of your bulbs. A side benefit was that a few rooms, such as the locker rooms, that were always VERY HOT are now rather comfortable. If we get the electric savings that we should and the life span that we should, we will be regular customers. Bob End.
	Jim Fackert, Hamburg, MI Thanks! I really appreciate the great service! These are the only high power lamps that fit several fixtures that I have, so I appreciate your working with the manufacturer to identify and resolve the problem. End
	Chris Bohlman, Indiana To Whom it may concern . . , I just purchased some lights from you and wanted to let you know the reasons I purchased from you. Those being . . , price, ease of use of your web site, and your free shipping! I did a "Search" on "Google" and as you might imagine, looked at a lot of sites featuring fluorescent lights for home use. After looking at many, your prices, ease of use, and free shipping persuaded me to purchase from you. I thought you might want to know what makes an "Internet Sale" from a "Web Purchaser" Thanks . . , Chris Bohlman I took delivery today of my lights today.  You were quick, accurate, and met every one of my expectations! Kudos' to Nolico ! ! Chris Bohlman Fort Wayne, Indiana End.
	Janie Thurman, New York Thanks so much for your great customer service, and for providing such a terrific product at the reasonable prices you offer. Again, I am always genuinely pleased to find a company that still has the personal touch with its customers. For whatever its worth, you'll be getting plenty of "word of mouth" praise from me to everyone I know regarding your customer service and product. I hope it pays off in an increase of business for you. We need to keep businesses like Noli alive and thriving in this world. Sincerely, Janie Thurman End.
	Gary Frey, Ohio You guys are WINNERS !! Thank you very much for the prompt reply, and in taking the time and effort to help me out. THANK YOU FOR THE EXCELLENT SERVICE. I just want to thank you guys for living up to the high standards of service that you have promised your customers. I promptly got my replacement bulbs from you in only a few days, and am very pleased with them. This is the best service I have ever received from an online reseller. Gary Frey You guys deserve an "Emmy Award" for service...By treating people in this positive way you will never have a lack of customers. G. Frey End.
	Dr. Effy Oz, Associate Professor of Management Science & Information Systems Penn State University, Great Valley, PA Thank you. Your service has been courteous and prompt. A good example for my students of how a business should treat its customers. - E. Oz End.
	Robert Fischer, Davenport, IA You people are really great !!!!!! Hope I can do more business with You !!!!!!!! And "I Will" forward your web site address to all my friends !!!!!! K U T G W :-)  OH ------ by the way: K U T G W = Keep Up The Good Work